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FAQ STATE2
General
Can I still attend the Awakening Intensive in person in Lisbon?
Tickets to attend physically are fully booked, but we are very happy to invite you to join us online, via live broadcast.
What language is the intensive being offered in? Will there be any translations?
The intensive is in English with Live translation available in Español, Français, Italiano, Português and Русский
This translation service is being lovingly offered by non-professional interpreters joining online from around the world, and the quality may vary. It is helpful for some participants to listen to Satsang in their native language, however there is always the possibility that some of Mooji’s words or meaning is missing or not translated perfectly. Naturally, Mooji’s own, unfiltered words are the highest and most powerful transmission, but many have benefitted deeply from listening to the live translation.
What is Satsang, A Commitment to Self-Discovery, Self-inquiry, and the Invitation?
Satsang means ‘association with the highest Truth’ and refers to a gathering of people who are searching for who or what they truly are at the deepest level. Satsang often takes place in the presence of an awakened teacher or master. Seekers will ask questions and the master will respond to clear up any doubts, misunderstandings or apparent obstacles. Satsang, Self-inquiry, ‘A Commitment to Self-Discovery’ and ‘An Invitation to Freedom’ are all powerful aids to discovering your true nature and timeless freedom. A lasting discovery of Truth is often referred to as self-realisation, enlightenment or awakening.
Joining the Intensive Online via Live Broadcast
How do I watch live?
At Satsang time, go to the top of this page, which is the Event Homepage, and the broadcast should start automatically at the scheduled time. If it does not, you may need to refresh the page.
If at any time you do not see the live player at the top of the page, you can get to the Retreat Homepage by clicking ‘Attend’ or ‘Log In’ at the top right of the page.
If you do not see either ‘Attend’ or ‘Log In’, then you may be logged into our website with a different email address than the one you registered with. In this case, go to ‘My Account’ (by clicking the circle at the very top right) and log in with the same email address you used to register for the retreat.
If you are not logged in, just click log in and enter your Mooji.org account details. The broadcast will start automatically on the video player at the top of the page. If it does not, you may need to refresh the page.
Usually broadcasts begin 5-15 minutes before scheduled time. If the Satsang doesn’t start on schedule, please refresh the page. If it is still not there, please double check the Schedule page and make sure you are tuning in at the correct time based on your time zone.
If you have any issues, please check the FAQ and if you still need help contact us here.
Is this intensive offered via Zoom?
No, this intensive is only offered online through live broadcast, and is non-interactive.
Can I ask Mooji a question?
Moojibaba will take questions, reports and testimonies from those attending the intensive physically in Lisbon. It is not possible for those online to ask questions.
How can I make the most of the intensive? Such as preparing the space, and passing the time between Satsangs?
As much as possible throughout the intensive, move quietly with your attention resting in silent awareness. Some suggestions that you may wish to consider:
- Preparing your space can contribute greatly to the atmosphere. For example, a clean and quiet space where you are comfortable and undisturbed can be supportive.
- Take a moment to consider how to be free from distractions and interruptions. Eg. turn off your phone; close apps and other tabs on the computer.
- The time you spend prior to and after Satsang is of utmost importance to allow the pointings to settle deeply inside your heart. Sitting quietly at these times can be very powerful, even if it is just for 10 minutes.
- Keep your attention focused inwards throughout the retreat even while engaging in necessary practical daily activities and interactions.
- Arrange some quiet contemplative time, and avoid unnecessary distractions throughout the retreat, such as watching movies/tv, browsing social media etc.
I cannot be fully in a retreat environment at home, eg. due to work or parental responsibilities. Is it still worth joining?
The most important requirement is a sincere and wholehearted commitment to self-discovery. While it is recommended to have plenty of time for contemplation, and a calm and peaceful space to join the retreat, it is still possible to benefit greatly from the retreat in other circumstances. Our suggestion would be to be as present as possible during the Satsangs (live or recorded), and to avoid any unnecessary additional activities other than what is required of you.
Joining the Intensive Physically in Lisbon
Are tickets still available?
No, tickets to attend physically in Lisbon are fully booked, but we are very happy to invite you to join us online, via live broadcast.
Is it possible to buy a single day ticket?
No, this intensive is only available as the full 5-day event, and single day tickets are not available.
Is this a residential program? Do you provide accommodation in Lisbon?
No. This is a non-residential program. You will have to book your own accommodation.
Do you know of any accommodation in the area? What is the closest area to the venue?
You will find a range of housing options suitable for all kinds of budgets around the venue area. We have provided a selection of hotels for which we have negotiated reduced rates (or whose rates are already low). Note that we have little experience with these particular accommodations. They’re each different in terms of comfort, cost, distance from venue, etc. so it is important that you do your own research to decide which is best for you. You can view these options here.
We also find that airbnb.com and booking.com offer many possibilities. There is a range of housing options for all kinds of budgets in the neighbourhoods near to the venue, such as Campo Grande, Alvalade, Palma de Baixo. In addition, most other areas of Lisbon are accessible by public transit within 20-30 minutes.
When does the intensive start and end?
The intensive will start on the afternoon of Wednesday, 3 April with the first satsang, and finishes on the morning of Sunday 7 April. Prior to that you will need to exchange your ticket for a wristband which enables you to enter the hall.
What is the difference between a Satsang Intensive and a Silent Retreat?
A Satsang Intensive differs from a Silent Retreat in that participants arrange their own food and accommodation. In a Satsang Intensive, silence is maintained in and around the Satsang venue, and recommended for the duration of the retreat, but there is also the possibility to continue with daily activities if needed.
Can I bring my child to satsang?
We find that in person Satsang events like Retreats and Intensives are generally not suitable for children. The retreat environment offers a time for deep introspection and quietude, and children often get restless or need attention in some way. For most children, sitting for 1.5-2 hours in silence without becoming distracted is not easy.
We have seen over the years that bringing children along very rarely works well for the parents, the children, or the other participants in Satsang.
As this is a non-residential event, it is better to arrange someone to take care of your child during Satsang.
Is the venue wheelchair accessible?
Yes.
Are you able to provide support for those who are not able to move independently, for example, due to physical disability or old age?
No, unfortunately we are not able to provide such support at present.
What is the local currency?
The currency in Portugal is the Euro (€).
Do I need a visa to come to Portugal?
For some countries a visa is required before entering Europe. You will need to check with the Embassy or a travel agency in your own country about the necessary visa requirements before your departure dates. This information is also easily found on the Internet (http://www.schengenvisainfo.com/who-needs-schengen-visa/). Make sure your passport is valid for at least six months beyond the completion of your trip or you may not be allowed to travel.
Registration
I am having trouble with the online registration form or with payment. What should I do?
- Check that all of your details on the form are correct.
- Refresh the page, or try a different web browser.
- Use a different device (e.g. a computer instead of a phone or tablet to complete your registration).
- Try a different bank card.
- Make sure that your credit card has sufficient funds
- If you cannot resolve the problem, contact us here.
How can I be sure that I am properly registered?
Your registration is secured when you have received your booking confirmation via email. If you cannot find the confirmation in your mailbox, please check your spam box. If you still see no confirmation email please contact us here.
Physical and Mental Well-Being
Is Satsang a form of therapy or a replacement for medical treatment?
Satsang is not a form of therapy and should not be used as a replacement for medical treatment. Satsang in the form of the Invitation and self-inquiry is a powerful aid to self-realisation. Mooji’s teachings are most profound in guiding seekers of Truth to ultimate awakening. However, his pointings and teachings are not meant as a substitute for medical advice, diagnosis or treatment. Any change or discontinuation therapeutic psychological, psychiatric or other medical treatment should be undertaken with the supervision and guidance of a medical or other specialist mental health clinician.
Is this Satsang Intensive suitable for those with mental health or psychiatric disorders?
If you are currently receiving or have previously received any medical treatment or therapy for issues related to mental health, Satsang Intensives may not be suitable for you. Please check with a medical or other mental health clinician whether attending an Intensive, or participating online, is suitable for you at this time.
When might attending a Satsang Intensive not be advisable?
Those experiencing psychiatric conditions, or other unusually strong emotional upheavals might not benefit from a Satsang Intensive, and occasionally, it could adversely affect pre-existing conditions. The questionnaire below may help you decide whether you are in a position to benefit fully from a Satsang Intensive.
Self-questionnaire
Please note that this is intended as a guide only, and does not constitute or replace medical or psychiatric advice. If the answer to any of the questions is ‘yes’ please be aware that a Satsang Intensive may not be appropriate for you at this time.
- Have you ever or are you currently suffering from and/or receiving treatment for any of the following conditions: Anxiety disorders (which includes generalised anxiety, agoraphobia and panic disorder), mood disorders (which includes clinical depression, mania and bipolar disorder), obsessive compulsive disorders (OCD), personality disorders, schizophrenia, psychosis (on its own or as part of another condition)?
- Are you currently taking any prescribed or non-prescribed medication for the treatment of a mental health condition?
- Have you used any psychotropic (mind altering) non-prescription drugs for recreational, spiritual or self-medicating purposes within the past 6 months?
- Do you currently have any substance use disorders (this includes harmful use, dependence and addiction) or have you undertaken a detoxification from substance use within the past 12 months?
- Have you experienced any aggravation or deterioration of your mental health during the past 12 months irrespective of whether you have sought specialist advice for it or not?
- Have you ever experienced any unpleasant or unwanted effects (these can include physical, cognitive, emotional or ‘energetic’) that have persisted beyond the duration of your participation in a spiritual practice or retreat, which may have interfered in your wellbeing and/or functional abilities?
Answering ‘yes’ to any of the questions does not categorically mean you cannot attend a Satsang Intensive program. It requires you to seek specialist advice and receive confirmation from a medical or other professionally registered clinical specialist that your attendance is unlikely to adversely affect your health condition. Please be aware that we are not able to provide medical or psychiatric support or expertise.
I have been advised not to attend, or can see from the questionnaire that this is not the right time for me to participate. Does this mean Satsang is not for me?
Being in Satsang with Mooji does not mean that you have to be physically present or attend a retreat or intensive. Satsang works in many subtle ways. Experiencing a mental health or psychiatric condition is not something that excludes anyone from deepening in their Satsang or fully realising their true nature. However, proper medical guidance and treatment as necessary is still very important. The two can support each other.
Can Satsang be a cause of mental health imbalance?
Satsang does not cause mental health or psychiatric disorders. Occasionally, Satsang may bring up latent traumatic imprints or deep-rooted tendencies in the body-mind, which can trigger strong, seemingly overwhelming, thoughts and emotional responses. Satsang offers an opportunity to recognise, release and transcend these states. However, if there is a mental health condition, a participant may feel overwhelmed by the arising of their own hidden tendencies, and feel unable to control these projections or energies, and so additional medical and psychiatric support may be required. Please refer to the questionnaire above for more information.
For any queries you may contact us here.
Technical Requirements and Issues - Joining Online
What are the technical requirements for joining the daily Satsang broadcasts?
Internet Connection
5-10mbps download speed is recommended. You can check your connection at Fast.
These are our suggested technical specifications for joining the broadcasts:
Supported desktop browsers
Google Chrome, Mozilla Firefox, Safari, Internet Explorer, Microsoft Edge. Note: We recommend using Google Chrome as it seems to have the least technical difficulties. If you are having any trouble watching the live stream or recordings, please try switching to Google Chrome.
Supported mobile browsers
Chrome, Firefox, Safari (iOS), Android native browser (Samsung devices only)
Please note that Smart TV browsers are not supported at this time.
The stream is buffering / not loading, what can I do?
Please try refreshing the page and closing / re-opening your browser. If you are having consistent issues trying to watch the stream, please try switching to Google Chrome web browser.
If you are experiencing recurring buffering, please make sure your internet connection is fast enough to support streaming: www.fast.com (should be at least 1.5 Mbps download)
If you have a slower internet connection, please try lowering the playback resolution by clicking on the gear icon in the bottom right corner of the video player.
Wherever possible, connect to internet using a cable rather than WiFi.
If you have confirmed your connection is fine and you have been able to watch the stream successfully so far, the problem may be on our end. We will be working to fix the issue and you can contact us here to let us know what is happening for you.
If you have not been able to establish a connection to the stream at all, please take a screenshot and send it to us here.
The image is fuzzy / pixelated, what can I do?
Live Satsang is usually broadcast with two or more different quality streams. You can adjust the quality setting in the lower right corner of the player. Select the highest quality that your internet bandwidth can handle.
I am hearing an echo or no sound, what’s wrong?
If you are hearing an echo, it is possible you have the retreat open in multiple browser tabs or windows.
If you cannot hear any sound, please make sure you don’t have the player or your computer sound muted.
I click on the recordings but they don’t play...
• Please try watching on Google Chrome and see if this helps
• Delete your cookies from your browser
• See if it works on a different device.
If you are still having trouble, please take a screenshot and send it to us here along with an explanation of what you have tried so far.
I am not able to log in.
Delete your cookies from your browser.
Make sure you are logging in with the same account you used to register.
If you can’t remember your password, click ‘Forgot password’ and you will receive a link to reset it.
If you can’t remember the account you used to register for the retreat, please contact us here and we should be able to help you find your account information.
I have another issue not listed here.
Our first recommendations are always to:
• Restart web browser
• Clear cookies and browsing history
• Try using Google Chrome
If these suggestions don’t help, please give as much detail as possible in the issue you are facing, and include screenshots (how to take a screenshot) as well as the browser and device you are using. You may send us your support question here.
Cancellation, Terms & Conditions, and Privacy Policy
What is the cancellation policy?
Cancelation Policy for Joining Online via Live Broadcast:
If you cancel your online participation in the event for any reason, the cancellation policy below will apply:
- If you cancel up to 48 hours before the start of the Online Event/Intensive, a full refund of the ticket fee will be given.
- It is not possible to cancel within 48 hours before the start of the Online Event/Intensive; no refunds will be given for cancellation requests after this time.
Cancelation Policy for Joining Physically in Lisbon:
If you cancel your participation in the Event for any reason, the cancellation policy below will apply:
- If you cancel up to 31 days before the event you will receive a 75% refund.
- If you cancel 30 days to 15 days before the event you will receive a 25% refund.
- If you cancel 14 days to 0 days before the event you will not receive any refund.
- A full refund may be requested for medical reasons (with a medical certificate) until 14 days after the Event has ended. After this date expires, we reserve our right to refuse any refund.
Please note that tickets are non-transferable, and as such it is not possible to sell, give or otherwise transfer your ticket to another person.
What are the Terms & Conditions and Privacy Policy for attending the retreat?
If you have any further questions that remain unanswered, please contact us here.
FAQ STATE1
General
What is the price?
The fee for attending the Satsang Intensive program in Lisbon is €450 EUR.
The currency varies as the providers for these services are in different countries.
Is it possible to buy a single day ticket?
No, this intensive is only available as the full 5-day event, and single day tickets are not available.
Is this a residential program? Do you provide accommodation in Lisbon?
No. This is a non-residential program. You will have to book your own accommodation.
Do you know of any accommodation in the area? What is the closest area to the venue?
You will find a range of housing options suitable for all kinds of budgets around the venue area. We have provided a selection of hotels for which we have negotiated reduced rates (or whose rates are already low). Note that we have little experience with these particular accommodations. They’re each different in terms of comfort, cost, distance from venue, etc. so it is important that you do your own research to decide which is best for you. You can view these options here.
We also find that airbnb.com and booking.com offer many possibilities. There is a range of housing options for all kinds of budgets in the neighbourhoods near to the venue, such as Campo Grande, Alvalade, Palma de Baixo. In addition, most other areas of Lisbon are accessible by public transit within 20-30 minutes.
Will it be booked out as quickly as other events?
The venue can hold up to 1500 people, but we do recommend people to book as soon as possible as we cannot anticipate how quickly the spaces will fill up.
When does the intensive start and end?
The intensive will start on the afternoon of Wednesday, 3 April with the first satsang, and finishes on the morning of Sunday 7 April. Prior to that you will need to exchange your ticket for a wristband which enables you to enter the hall.
What is the difference between a Satsang Intensive and a Silent Retreat?
A Satsang Intensive differs from a Silent Retreat in that participants arrange their own food and accommodation. In a Satsang Intensive, silence is maintained in and around the Satsang venue, and recommended for the duration of the retreat, but there is also the possibility to continue with daily activities if needed.
Can I bring my child to satsang?
We find that in person Satsang events like Retreats and Intensives are generally not suitable for children. The retreat environment offers a time for deep introspection and quietude, and children often get restless or need attention in some way. For most children, sitting for 1.5-2 hours in silence without becoming distracted is not easy.
We have seen over the years that bringing children along very rarely works well for the parents, the children, or the other participants in Satsang.
As this is a non-residential event, it is better to arrange someone to take care of your child during Satsang.
Registration
I am having trouble with the online registration form or with payment. What should I do?
- Check that all of your details on the form are correct.
- Refresh the page, or try a different web browser.
- Use a different device (e.g. a computer instead of a phone or tablet to complete your registration).
- Try a different bank card.
- Make sure that your credit card has sufficient funds
- If you cannot resolve the problem, contact us here.
How can I be sure that I am properly registered?
Your registration is secured when you have received your booking confirmation via email. If you cannot find the confirmation in your mailbox, please check your spam box. If you still see no confirmation email please contact us here.
I’m having difficulties printing my ticket, how can I open the document?
Your ticket is accessible through a QR code, and will be found on the webpage after you register, we will also email you the QR code closer to the event. To check in at Aula Magna, you can print the QR code from the website or email and bring it along, or have the email open on your smartphone when you arrive.
Satsang
What is Satsang, self-inquiry, the Commitment to Self Discovery, and the Invitation?
Satsang means ‘association with the highest Truth’ and refers to a gathering of people who are searching for who or what they truly are at the deepest level. Satsang often takes place in the presence of an awakened teacher or master. Seekers will ask questions and the master will respond to clear up any doubts, misunderstandings or apparent obstacles. Satsang, Self-inquiry, ‘A Commitment to Self-Discovery’ and ‘An Invitation to Freedom’ are all powerful aids to discovering your true nature and timeless freedom. A lasting discovery of Truth is often referred to as self-realisation, enlightenment or awakening.
More information can be found on the Satsang page.
A friend who does not speak English wants to register for this Satsang Intensive with Mooji. Is that okay?
Yes, that is possible as long as they register, and are familiar with the information on the webpage and the Terms and Conditions. There will be live translation of all the Satsang sessions in Portuguese, Russian, Spanish, Italian and French. No translations are offered in other languages during Satsang except where the questioner speaking with Mooji specifically asks for translation in a particular language and there is someone available to translate for them.
Physical and Mental Well-Being
Is Satsang a form of therapy or a replacement for medical treatment?
Satsang is not a form of therapy and should not be used as a replacement for medical treatment. Satsang in the form of the Invitation and self-inquiry is a powerful aid to self-realisation. Mooji’s teachings are most profound in guiding seekers of Truth to ultimate awakening. However, his pointings and teachings are not meant as a substitute for medical advice, diagnosis or treatment. Any change or discontinuation therapeutic psychological, psychiatric or other medical treatment should be undertaken with the supervision and guidance of a medical or other specialist mental health clinician.
Are you able to provide support for those who are not able to move independently, for example, due to physical disability or age?
No, unfortunately we are not able to provide such support at present.
Is the venue wheelchair accessible?
Yes.
Is this Satsang Intensive suitable for those with mental health or psychiatric disorders?
If you are currently receiving or have previously received any medical treatment or therapy for issues related to mental health, Satsang Intensives may not be suitable for you. Please check with a medical or other mental health clinician whether attending an Intensive, or participating online, is suitable for you at this time.
When might attending a Satsang Intensive not be advisable?
Those experiencing psychiatric conditions, or other unusually strong emotional upheavals might not benefit from a Satsang Intensive, and occasionally, it could adversely affect pre-existing conditions. The questionnaire below may help you decide whether you are in a position to benefit fully from a Satsang Intensive.
Self-questionnaire
Please note that this is intended as a guide only, and does not constitute or replace medical or psychiatric advice. If the answer to any of the questions is ‘yes’ please be aware that a Satsang Intensive may not be appropriate for you at this time.
- Have you ever or are you currently suffering from and/or receiving treatment for any of the following conditions: Anxiety disorders (which includes generalised anxiety, agoraphobia and panic disorder), mood disorders (which includes clinical depression, mania and bipolar disorder), obsessive compulsive disorders (OCD), personality disorders, schizophrenia, psychosis (on its own or as part of another condition)?
- Are you currently taking any prescribed or non-prescribed medication for the treatment of a mental health condition?
- Have you used any psychotropic (mind altering) non-prescription drugs for recreational, spiritual or self-medicating purposes within the past 6 months?
- Do you currently have any substance use disorders (this includes harmful use, dependence and addiction) or have you undertaken a detoxification from substance use within the past 12 months?
- Have you experienced any aggravation or deterioration of your mental health during the past 12 months irrespective of whether you have sought specialist advice for it or not?
- Have you ever experienced any unpleasant or unwanted effects (these can include physical, cognitive, emotional or ‘energetic’) that have persisted beyond the duration of your participation in a spiritual practice or retreat, which may have interfered in your wellbeing and/or functional abilities?
Answering ‘yes’ to any of the questions does not categorically mean you cannot attend a Satsang Intensive program. It requires you to seek specialist advice and receive confirmation from a medical or other professionally registered clinical specialist that your attendance is unlikely to adversely affect your health condition. Please be aware that we are not able to provide medical or psychiatric support or expertise.
I have been advised not to attend, or can see from the questionnaire that this is not the right time for me to participate. Does this mean Satsang is not for me?
Being in Satsang with Mooji does not mean that you have to be physically present or attend a retreat or intensive. Satsang works in many subtle ways. Experiencing a mental health or psychiatric condition is not something that excludes anyone from deepening in their Satsang or fully realising their true nature. However, proper medical guidance and treatment as necessary is still very important. The two can support each other.
Can Satsang be a cause of mental health imbalance?
Satsang does not cause mental health or psychiatric disorders. Occasionally, Satsang may bring up latent traumatic imprints or deep-rooted tendencies in the body-mind, which can trigger strong, seemingly overwhelming, thoughts and emotional responses. Satsang offers an opportunity to recognise, release and transcend these states. However, if there is a mental health condition, a participant may feel overwhelmed by the arising of their own hidden tendencies, and feel unable to control these projections or energies, and so additional medical and psychiatric support may be required. Please refer to the questionnaire above for more information.
For any queries you may contact us here.
Practical
What is the local currency?
The currency in Portugal is the Euro (€).
Do I need a visa to come to Portugal?
For some countries a visa is required before entering Europe. You will need to check with the Embassy or a travel agency in your own country about the necessary visa requirements before your departure dates. This information is also easily found on the Internet (http://www.schengenvisainfo.com/who-needs-schengen-visa/). Make sure your passport is valid for at least six months beyond the completion of your trip or you may not be allowed to travel.
Cancellation, Terms & Conditions, and Privacy Policy
What is the cancellation policy?
If you cancel your participation in the Event for any reason, the cancellation policy below will apply:
- If you cancel up to 31 days before the event you will receive a 75% refund.
- If you cancel 30 days to 15 days before the event you will receive a 25% refund.
- If you cancel 14 days to 0 days before the event you will not receive any refund.
- A full refund may be requested for medical reasons (with a medical certificate) until 14 days after the Event has ended. After this date expires, we reserve our right to refuse any refund.
Please note that tickets are non-transferable, and as such it is not possible to sell, give or otherwise transfer your ticket to another person.